![]() You'll need to know the postcode of your property. You can check who your electricity network operator is on the Power Cut 105 website. Your electricity operator is different from your electricity supplier, who sends your bills. You’ll need to fill out the form on your electricity operator’s website - this is who owns and operates the electricity cables in your area. Signing up to the Priority Services Register Move your prepayment meter if you struggle to get to it Give their engineers a password if they visit or contact you - so you know they’re genuine Make your call a priority when you contact them If you’re on the Priority Services Register your energy supplier can: Have no sense of smell or would struggle to smell gasĬheck if you're eligible to sign up to the Priority Services Register. Have children under 5 years old or are pregnant Your energy network might also consider you vulnerable if you: ![]() You could be classed as vulnerable if you're disabled or have a long-term health condition. You can sign up if you’re either:ĭisabled or have a long-term health conditionĬonsidered ‘vulnerable’ by your energy network You can get extra help from your gas and electricity supplier by signing up to the Priority Services Register. Check if you can sign up to the Priority Services Register ![]() Your local Citizens Advice will need to apply for you.Ĭheck what other help you can get if you use alternative fuels. You’ll need to show that you can't heat your home because you can't afford to buy fuel - or you might not be able to afford it soon. Rely on oil, liquefied petroleum gas (LPG), coal or wood as your main source of heating If you can’t afford to buy fuel, you might be able to get financial help. If you don’t use gas or electricity to heat your home If you have problems using your voucher, contact the organisation that gave it to you - you should be able to find their contact information on the instructions. To do this, follow the instructions on your voucher.Ĭheck your fuel voucher to see when it expires. If you have a smart prepayment meter you can also add the fuel voucher credit to your account online. Some form of ID - for example, your passport or a bill with your name and address If you’re still not sure if you can get a voucher, get help from an adviser.Ī shop signed up to PayPoint - find a shop near you on the PayPoint websiteĪ Post Office or shop signed up to Payzone - find a Post Office or shop near you on the Payzone website Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK. If you don't have one of these, contact your supplier to get one. You can use it to add credit to your gas card or electricity key. You'll get the voucher as a code in a letter, text message or email. ![]() If you can't afford to top up your prepayment meter, you might be able to get a fuel voucher. Some scammers are pretending to be from energy companies to get your personal information.ĭon’t give out any personal information or bank detailsĭon’t use any contact details from the possible scam You might be able to get help if you’re struggling to afford your energy bills or top up your prepayment meter. The help you get depends on: Lines are closed on bank holidays.Ĭalls from mobiles and landlines are free.Ĭheck the different ways to contact the Citizens Advice consumer helpline. Lines are open Monday to Friday, 9am to 5pm.
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